Proposed Water Rates for 2023 & 2024

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Consultation has concluded

Water Rates Engagement: Summary & Feedback

Thank you for your time and participation in Hillsboro’s water rate setting process. The City of Hillsboro Utilities Commission – responsible for setting water rates – received 133 public comments during the 30-day public input period in September 2022. See a summary of customer input here.  

On October 11, 2022, the Utilities Commission approved 2023 and 2024 water rate increases for all customers. The Commission also provided several directives to be incorporated into the 2023 water rate cost-of-service study that address customer concerns expressed during the public input period. 

Thank you again for engaging with Hillsboro Water. Your input matters. We appreciate the opportunity to work with our customers to grow and improve our service. Please follow progress on the study and initiatives and continue to engage with Hillsboro Water on the water rates webpage.


The City of Hillsboro Water Department carefully manages drinking water rates and strives to ensure equity and affordability for all customers, including residential, commercial, and industrial users.

Water rates are designed so all customers pay their fair share based on how they use the City’s water system and how much water they use.

Beginning in 2023, water rates will be established and approved by the City of Hillsboro Utilities Commission for a two-year period. Setting water rates on a two-year schedule aligns with the City of Hillsboro’s recent move to a biennial budget, provides customers with more certainty about water rates adjustments, and supports Hillsboro Water’s long-term planning efforts.

Hillsboro Water is proposing water rate increases for all customers in 2023 and in 2024. Community members are invited to provide input on the proposed rates from now until September 30, 2022.

We know you may have questions, and we are here to answer them - together.

Please share your thoughts and input below.

Water Rates Engagement: Summary & Feedback

Thank you for your time and participation in Hillsboro’s water rate setting process. The City of Hillsboro Utilities Commission – responsible for setting water rates – received 133 public comments during the 30-day public input period in September 2022. See a summary of customer input here.  

On October 11, 2022, the Utilities Commission approved 2023 and 2024 water rate increases for all customers. The Commission also provided several directives to be incorporated into the 2023 water rate cost-of-service study that address customer concerns expressed during the public input period. 

Thank you again for engaging with Hillsboro Water. Your input matters. We appreciate the opportunity to work with our customers to grow and improve our service. Please follow progress on the study and initiatives and continue to engage with Hillsboro Water on the water rates webpage.


The City of Hillsboro Water Department carefully manages drinking water rates and strives to ensure equity and affordability for all customers, including residential, commercial, and industrial users.

Water rates are designed so all customers pay their fair share based on how they use the City’s water system and how much water they use.

Beginning in 2023, water rates will be established and approved by the City of Hillsboro Utilities Commission for a two-year period. Setting water rates on a two-year schedule aligns with the City of Hillsboro’s recent move to a biennial budget, provides customers with more certainty about water rates adjustments, and supports Hillsboro Water’s long-term planning efforts.

Hillsboro Water is proposing water rate increases for all customers in 2023 and in 2024. Community members are invited to provide input on the proposed rates from now until September 30, 2022.

We know you may have questions, and we are here to answer them - together.

Please share your thoughts and input below.

Consultation has concluded
  • About Water Rates

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    Hillsboro Water carefully manages drinking water rates and strives to ensure equity and affordability for all customers. Water rates are designed so all customers pay their fair share based on how they use the City’s water system and how much water they use.

    Beginning in 2023, water rates will be established and approved by the City of Hillsboro Utilities Commission for a two-year period. Setting water rates on a two-year schedule aligns with the City of Hillsboro’s recent move to a biennial budget, provides customers with more certainty about water rates adjustments, and supports Hillsboro Water’s long-term planning efforts.


    Utility Bill Assistance

    The City of Hillsboro is committed to helping customers in need. If you are having trouble paying your utility bill, visit the City’s Utility Assistance webpage or call 503-681-6163 to see if you qualify for a flexible payment plan or bill relief options.

    Learn More

  • City Utility Bill

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    Drinking Water 36% of bill, Sanitary Sewer 46% of bill, Transportation 8% of bill, Surface Water Management 11% of bill.Typical Residential Customer's Monthly Utility Bill in 2022Hillsboro’s drinking water rates make up approximately 36% of a residential customer’s total city utility bill. Other utility services on the bill include sanitary sewer, surface water management, and transportation.


    A 2022 monthly utility bill for a typical residential customer costs about $118.74:

    • Sanitary Sewer: $54.13
    • Surface Water Management: $13.00
    • Transportation: $9.11
    • Drinking Water: $42.50

    Hillsboro’s drinking water rates make up approximately 36% of a residential customer’s total city utility bill.





  • Factors Determining Water Rate Amounts

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    Three main factors determine Hillsboro’s drinking water rate amounts:

    Protecting Public Health

    Before reaching customers’ taps, water is thoroughly filtered and treated to remove particles, viruses, bacteria, organisms, and viruses including COVID-19.

    Additional Water Supply

    Hillsboro is partnering with the Tualatin Valley Water District and City of Beaverton to develop the Willamette River at Wilsonville as an additional water source for customers by 2026. Learn more at OurReliableWater.org.

    Maintaining Essential Infrastructure

    Hillsboro Water strategically upgrades, repairs, and in some cases replaces aging parts of the water system to deliver safe, reliable drinking water to customers.


    Three Factors: Protecting Public Health, Additional Water Supply, Maintaining Essential Infrastructure.


  • Projects & Maintenance Supported by Water Rates

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    From source to tap, Hillsboro Water’s number one priority is protecting public health. Here are some of the projects and maintenance water rates support to guarantee high-quality drinking water is delivered to customers on demand.

    • Maintenance of essential water infrastructure, including water pipelines, pumps, meters, valves, fire hydrants, reservoirs, and control systems.
    • Developing the Willamette River as an additional water supply for Hillsboro, including the construction of a new state-of-the-art water treatment plant, reservoirs, and more than 30 miles of large-diameter transmission pipeline from the Willamette River in Wilsonville to Hillsboro.
    • Treating every drop of water to the highest standard.
    • Collection and testing hundreds of waters samples each month.
    • Operation the Barney Reservoir, Eldon Mills Dam, and the Joint Water Commission and Cherry Grove Slow Sand filter water treatment plants.
    • Operation of Hillsboro’s four water reservoirs.
    • Construction of pressure reducing valves and flow control valve systems.
    • Operation of the Leak Detection Program and Backflow Program.
    • Protecting Hillsboro’s current water supply source – the upper-Tualatin River.
    • Implementation of a new a unidirectional flushing program.
    • Meter data logging to investigate water leaks.
    • Conservation, outreach, communications, and educational programs for the community.
  • Value of Hillsboro Tap Water

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    Value of Hillsboro's Tap Water: 6000 gallons=120 5 minute showers, 26 loads of laundry, 15 baths, 25 dishwasher loads, 600 toilet flushes, 20 small lawn waterings.Value of Hillsboro's Tap WaterA residential customer in Hillsboro typically uses about 6,000 gallons of water each month, which currently costs about $42.50 (or $1.37 a day). Six-thousand gallons includes ALL the water-related activities below:

    A residential customer in Hillsboro typically uses about 6,000 gallons of water each month, which costs about $42.50 (or $1.37 a day). With 6,000 gallons, you can do ALL of the activities below. Six thousand gallons equals:

    • 120 5-Minute Showers
    • 26 Loads of Laundry
    • 15 Baths
    • 25 Dishwasher Loads
    • 600 Toilet Flushes
    • 20 Small Lawn Waterings



  • How Hillsboro’s Water Compares Locally

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    City of Tualatin: $37.66, City of Forest Grove: $38.41, City of Hillsboro: $42.50, proposed 2023: $46.23, proposed 2024: $50.34, City of Beaverton: $57.62, Tualatin Valley Water District: $67.80, City of Portland: $71.56, City of North Plains: $81.81Current & Proposed Monthly Drinking Water Costs for a Residential Customer Using 6000 Gallons of Water (8 ccf)Hillsboro’s water rates continue to be one of the lowest among local agencies, even with the proposed 2023 and 2024 adjustments.

    • City of Tualatin: $37.66
    • City of Forest Grove: $38.41
    • City of Hillsboro (Current): $42.50
    • City of Hillsboro (Proposed for 2023): $46.23
    • City of Hillsboro (Proposed for 2024): $50.34
    • City of Beaverton: $57.62
    • Tualatin Valley Water District: $67.80
    • City of Portland: $71.56
    • City of North Plains: $81.81