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Hillsboro Water carefully manages drinking water rates and strives to ensure equity and affordability for all customers. Water rates are designed so all customers pay their fair share based on how they use the City’s water system and how much water they use.
Beginning in 2023, water rates will be established and approved by the City of Hillsboro Utilities Commission for a two-year period. Setting water rates on a two-year schedule aligns with the City of Hillsboro’s recent move to a biennial budget, provides customers with more certainty about water rates adjustments, and supports Hillsboro Water’s long-term planning efforts.
Utility Bill Assistance
The City of Hillsboro is committed to helping customers in need. If you are having trouble paying your utility bill, visit the City’s Utility Assistance webpage or call 503-681-6163 to see if you qualify for a flexible payment plan or bill relief options.
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Typical Residential Customer's Monthly Utility Bill in 2022Hillsboro’s drinking water rates make up approximately 36% of a residential customer’s total city utility bill. Other utility services on the bill include sanitary sewer, surface water management, and transportation.
A 2022 monthly utility bill for a typical residential customer costs about $118.74:
- Sanitary Sewer: $54.13
- Surface Water Management: $13.00
- Transportation: $9.11
- Drinking Water: $42.50
Hillsboro’s drinking water rates make up approximately 36% of a residential customer’s total city utility bill.
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Three main factors determine Hillsboro’s drinking water rate amounts:
Protecting Public Health
Before reaching customers’ taps, water is thoroughly filtered and treated to remove particles, viruses, bacteria, organisms, and viruses including COVID-19.
Additional Water Supply
Hillsboro is partnering with the Tualatin Valley Water District and City of Beaverton to develop the Willamette River at Wilsonville as an additional water source for customers by 2026. Learn more at OurReliableWater.org.
Maintaining Essential Infrastructure
Hillsboro Water strategically upgrades, repairs, and in some cases replaces aging parts of the water system to deliver safe, reliable drinking water to customers.
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From source to tap, Hillsboro Water’s number one priority is protecting public health. Here are some of the projects and maintenance water rates support to guarantee high-quality drinking water is delivered to customers on demand.
- Maintenance of essential water infrastructure, including water pipelines, pumps, meters, valves, fire hydrants, reservoirs, and control systems.
- Developing the Willamette River as an additional water supply for Hillsboro, including the construction of a new state-of-the-art water treatment plant, reservoirs, and more than 30 miles of large-diameter transmission pipeline from the Willamette River in Wilsonville to Hillsboro.
- Treating every drop of water to the highest standard.
- Collection and testing hundreds of waters samples each month.
- Operation the Barney Reservoir, Eldon Mills Dam, and the Joint Water Commission and Cherry Grove Slow Sand filter water treatment plants.
- Operation of Hillsboro’s four water reservoirs.
- Construction of pressure reducing valves and flow control valve systems.
- Operation of the Leak Detection Program and Backflow Program.
- Protecting Hillsboro’s current water supply source – the upper-Tualatin River.
- Implementation of a new a unidirectional flushing program.
- Meter data logging to investigate water leaks.
- Conservation, outreach, communications, and educational programs for the community.
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Value of Hillsboro's Tap WaterA residential customer in Hillsboro typically uses about 6,000 gallons of water each month, which currently costs about $42.50 (or $1.37 a day). Six-thousand gallons includes ALL the water-related activities below:
A residential customer in Hillsboro typically uses about 6,000 gallons of water each month, which costs about $42.50 (or $1.37 a day). With 6,000 gallons, you can do ALL of the activities below. Six thousand gallons equals:
- 120 5-Minute Showers
- 26 Loads of Laundry
- 15 Baths
- 25 Dishwasher Loads
- 600 Toilet Flushes
- 20 Small Lawn Waterings
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Current & Proposed Monthly Drinking Water Costs for a Residential Customer Using 6000 Gallons of Water (8 ccf)Hillsboro’s water rates continue to be one of the lowest among local agencies, even with the proposed 2023 and 2024 adjustments.
- City of Tualatin: $37.66
- City of Forest Grove: $38.41
- City of Hillsboro (Current): $42.50
- City of Hillsboro (Proposed for 2023): $46.23
- City of Hillsboro (Proposed for 2024): $50.34
- City of Beaverton: $57.62
- Tualatin Valley Water District: $67.80
- City of Portland: $71.56
- City of North Plains: $81.81